GP Services

APPOINTMENTS

Appointments  to see our family doctors  can be made by phoning or calling in to the practice during office hours. Online bookings can be made using the icon at the top of this page. Please advise the receptionist if a longer appointment is required to cater for complex or multiple health conditions . 24 hours notice for cancellations is requested. Special appointment times are kept aside each day to allow for urgent problems, emergencies and sick children.

Medical Centre Opening Hours

Monday           8.30am – 5.00pm

Tuesday           8.30am – 5.00pm

Wednesday     8.30am – 5.00pm

Thursday         8.30am – 5.00pm

Friday               8.30am – 5.00pm

Saturday          Closed

HOME VISITS

Home visits are available for regular patients in a certain geographical area within the Nambucca Valley who are unable to attend the surgery due to their medical condition. Enquire with reception to see if you are eligible to receive this service.

Nursing

Our Registered Nursing sisters Patti and Simone provide the following services:

  • Immunisations/Vaccinations
  • Chronic Disease Management – assist
  • Full Medical Examinations – assist
  • Health Checks and Assessments
  • Spirometry Testing
  • ECG Testing
  • Patient Education
  • 4yo Development Checks
  • Regular Injections
  • Dressings & Wound Management

AFTER HOURS CARE

Emergency Ambulance         000

Macksville Hospital               (02) 6568 1366

Ambulance Bookings            13 12 33

BILLING ARRANGEMENTS

Nambucca Family Medical is NOT a bulk billing practice and payment in full is requested at the time of your appointment. Please enquire with reception as to our current fee schedule.

We accept cash, Eftpos and Credit Card. Discounts may apply to Healthcare and Pension Card holders.

CONTACTING THE DOCTOR

The doctor will deal with medical queries/concerns that cannot be dealt with by our receptionist or practice nurse in the most appropriate manner. You will be given either an appointment slot or an approximate time that your call will be returned. Most of the day is spent consulting with patients so calls may not be able to be attended to immediately. Please note there also may be a charge for phone consults for which there is currently no rebate from Medicare.

TEST RESULTS

We encourage all patients to ring the reception staff if they are concerned about their results, however they will be contacted if results are abnormal or if the doctor, after review, indicates they require a follow up appointment.

REPEAT PRESCRIPTIONS

Where appropriate the doctor may provide repeat scripts without requiring an appointment. Please place your request with full details of the name and type of medication, dose and strength, ensuring five working days notice is provided.

The person who’s name appears on the script is the only person allowed to access it. The only exception to this where the patient’s parent or carer is known to the practice and we are advised authorisation has been given.

There may be occasions where the doctor instructs that an appointment is necessary.

There is a small fee for all repeat prescriptions to cover the doctor’s time spent reviewing the clinical notes and administration time in preparation of the script.

PRIVACY

It is necessary for us to collect and pass on information in order to attend to a patient’s health care needs and for administration purposes. This information is at all times kept strictly confidential. All patients have the right to have access to this information which would be provided at a minimal cost, and the right to know how it is used. Please ask one of our staff members about our full privacy policy or ask to speak to the practice manager if you have any concerns regarding this process.

 

FEEDBACK

Both positive and negative feedback are welcomed by the practice. Please put your information in writing and either post to the practice address or hand to the receptionist marked “Attention: Practice Manager”, or you may email practicemanager@nambuccahealthcarecentre.com.au, or use the “contact us” menu item on this webpage.

Alternately find contact details for the Health Care Complaints Commission below:

Telephone phone icon (02) 9219 7444
Toll Free in NSW  1800 043 159
TTY service for the hearing impaired  TTY service icon (02) 9219 7555
or contact the National Relay Service on 133 677
Fax  (02) 9281 4585
Email hccc@hccc.nsw.gov.au
Office address  Level 13, 323 Castlereagh Street (corner of Hay St)
SYDNEY NSW 2000
Business Hours  9.00am to 5.00pm Monday to Friday
Post address  Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012