GP Services

Coronavirus COVID-19 Alert:

Ring 65688688 to book an appointment to consult with your doctor from home.

(Conditions apply)

 

APPOINTMENTS

Appointments  to see our family doctors  can be made by phoning or calling in to the practice during office hours. Online bookings can be made using the icon at the top of this page. Please advise the receptionist if a longer appointment is required to cater for complex or multiple health conditions . 24 hours notice for cancellations is requested. Special appointment times are kept aside each day to allow for urgent problems, emergencies and sick children.

Medical Centre Opening Hours

Monday           8.30am – 5.00pm

Tuesday           8.30am – 5.00pm

Wednesday     8.30am – 5.00pm

Thursday         8.30am – 5.00pm

Friday               8.30am – 5.00pm

Saturday          Closed

Nursing Care

Our Nurses provide the following services:

  • Immunisations/Vaccinations
  • Chronic Disease Management – assist
  • Full Medical Examinations – assist
  • Health Checks and Assessments
  • Spirometry Testing
  • ECG Testing
  • Patient Education
  • 4yo Development Checks
  • Regular Injections
  • Dressings & Wound Management

HOME VISITS

*Due to the COVID-19 pandemic, Nambucca Healthcare Centre has deemed Home Visits an unsafe and unreasonable service for our sole General Practitioner to provide at this time.

This is due to the high risk to our practitioner’s personal safety and wellness.

As he is our sole GP it also poses a risk to our larger patient base should he be injured or become unwell due to a Home Visit interaction. We therefore encourage any patients in need to book a telehealth appointment with the GP. In all emergency situations we refer patients to the emergency services.

Nambucca Healthcare Centre endeavours to be accessible to any member of the community. Home Visits are an appointment type made available to our most vulnerable patients on request and can only be booked through our reception team.

If there are extenuating circumstances where you believe a patient may require a home visit from one of our doctors, please call the practice and provide reception staff with as much explanatory details as possible.

The following criteria must be met for home visit:

  • The patient is a regular patient of this practice
  • The patient resides in a location that is within five (5) kilometres of the practice
  • Where it is deemed safe and reasonable
  • The patient has the type of problem that necessitates a home visit such as:
    • Acutely ill
    • Immobile
    • Elderly
    • No means of transport
    • Unable to access the practice facilities due to disability

This information will be passed along to the treating doctor who will exercise their discretion regarding the matter. If the doctor determines that a home visit is possible, there may be an out of pocket expense. You will be notified of this expense prior to the home visit consultation.

AFTER HOURS CARE

Emergency Ambulance         000

Macksville Hospital               (02) 6568 1366

Ambulance Bookings            13 12 33

BILLING ARRANGEMENTS

Nambucca Family Medical is NOT a bulk billing practice and payment in full is requested at the time of your appointment. Please enquire with reception as to our current fee schedule.

We accept cash, Eftpos and Credit Card. Discounts may apply to Healthcare and Pension Card holders.

CONTACTING THE DOCTOR

The doctor will deal with medical queries/concerns that cannot be dealt with by our receptionist or practice nurse in the most appropriate manner. You will be given either an appointment slot or an approximate time that your call will be returned. Most of the day is spent consulting with patients so calls may not be able to be attended to immediately. Please note there also may be a charge for phone consults for which there is currently no rebate from Medicare.

TEST RESULTS

We encourage all patients to ring the reception staff if they are concerned about their results, however they will be contacted if results are abnormal or if the doctor, after review, indicates they require a follow up appointment.

REPEAT PRESCRIPTIONS

Where appropriate the doctor may provide repeat scripts without requiring an appointment. Please place your request with full details of the name and type of medication, dose and strength, ensuring five working days notice is provided.

The person who’s name appears on the script is the only person allowed to access it. The only exception to this where the patient’s parent or carer is known to the practice and we are advised authorisation has been given.

There may be occasions where the doctor instructs that an appointment is necessary.

There is a small fee for all repeat prescriptions to cover the doctor’s time spent reviewing the clinical notes and administration time in preparation of the script.

PRIVACY

It is necessary for us to collect and pass on information in order to attend to a patient’s health care needs and for administration purposes. This information is at all times kept strictly confidential. All patients have the right to have access to this information which would be provided at a minimal cost, and the right to know how it is used. Please ask one of our staff members about our full privacy policy or ask to speak to the practice manager if you have any concerns regarding this process.

 

FEEDBACK

Both positive and negative feedback are welcomed by the practice. Please put your information in writing and either post to the practice address or hand to the receptionist marked “Attention: Practice Manager”, or you may email practicemanager@nambuccahealthcarecentre.com.au, or use the “contact us” menu item on this webpage.

Alternately find contact details for the Health Care Complaints Commission below:

Telephone phone icon (02) 9219 7444
Toll Free in NSW  1800 043 159
TTY service for the hearing impaired  TTY service icon (02) 9219 7555
or contact the National Relay Service on 133 677
Fax  (02) 9281 4585
Email hccc@hccc.nsw.gov.au
Office address  Level 13, 323 Castlereagh Street (corner of Hay St)
SYDNEY NSW 2000
Business Hours  9.00am to 5.00pm Monday to Friday
Post address  Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012