Appointments to see our family doctors can be made by phoning or calling in to the practice during office hours. Online bookings can be made using the icon at the top of this page. Please advise the receptionist if a longer appointment is required to cater for complex or multiple health conditions . 24 hours notice for cancellations is requested. Special appointment times are kept aside each day to allow for urgent problems, emergencies and sick children.
Monday 8.30am – 5.00pm
Tuesday 8.30am – 5.00pm
Wednesday 8.30am – 5.00pm
Thursday 8.30am – 5.00pm
Friday 8.30am – 5.00pm
Home visits are available for regular patients in a certain geographical area within the Nambucca Valley who are unable to attend the surgery due to their medical condition. Enquire with reception to see if you are eligible to receive this service.
Our Registered Nursing sisters Kimberley and Isabella provide the following services:
Emergency Ambulance 000
Macksville Hospital (02) 6568 1366
Ambulance Bookings 13 12 33
Nambucca Family Medical is NOT a bulk billing practice and payment in full is requested at the time of your appointment. Please enquire with reception as to our current fee schedule.
We accept cash, Eftpos and Credit Card. Discounts may apply to Healthcare and Pension Card holders.
The doctor will deal with medical queries/concerns that cannot be dealt with by our receptionist or practice nurse in the most appropriate manner. You will be given either an appointment slot or an approximate time that your call will be returned. Most of the day is spent consulting with patients so calls may not be able to be attended to immediately. Please note there also may be a charge for phone consults for which there is currently no rebate from Medicare.
We encourage all patients to ring the reception staff if they are concerned about their results, however they will be contacted if results are abnormal or if the doctor, after review, indicates they require a follow up appointment.
Where appropriate the doctor may provide repeat scripts without requiring an appointment. Please place your request with full details of the name and type of medication, dose and strength, ensuring five working days notice is provided.
The person who’s name appears on the script is the only person allowed to access it. The only exception to this where the patient’s parent or carer is known to the practice and we are advised authorisation has been given.
There may be occasions where the doctor instructs that an appointment is necessary.
There is a small fee for all repeat prescriptions to cover the doctor’s time spent reviewing the clinical notes and administration time in preparation of the script.
Both positive and negative feedback are welcomed by the practice. Please put your information in writing and either post to the practice address or hand to the receptionist marked “Attention: Practice Manager”, or you may email email@example.com, or use the “contact us” menu item on this webpage.
Alternately find contact details for the Health Care Complaints Commission below:
|Telephone||(02) 9219 7444|
|Toll Free in NSW||1800 043 159|
|TTY service for the hearing impaired||(02) 9219 7555
or contact the National Relay Service on 133 677
|Fax||(02) 9281 4585|
|Office address||Level 13, 323 Castlereagh Street (corner of Hay St)
SYDNEY NSW 2000
|Business Hours||9.00am to 5.00pm Monday to Friday|
|Post address||✉||Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012